Saturday, June 14, 2008

Friday the 13th...and boring details!

Yikes what a day!

Yesterday I grabbed the keys and logged into a loaner truck from one of our other terminals.

Ready to start out on what SHOULD have been a fairly easy day. I had three "local" loads that are normally a piece of cake.

Arrived at the loading racks to find out the truck was not in their system, and certain documentation had expired.....lost about 45 minutes there. Ok fine, all that done, started loading 11000 gallons of gas...........easy enough.

Finished all that and ran off the bills to discover that the computer had double billed the entire load.....gee not too sure WHERE I could stick 22,000 gallons guys!

That adventure took about 30 minutes to fix and rebill.

So, first stop well over an hour wasted.

PART TWO

Return to laoding racks for second load......log on to system...."Truck is logged on at another location"......Hmmm, now isnt this an interesting error message! There goes 30 minutes of facility staff trying to figure out where my truck was.....pointing out the window and saying, "Its right over THERE!" didnt seem to help much! :)

OK they "found" my truck and discovered it the error was related to the earlier billing problem and all was set and ready to go......finished that task and lo and behold.....yet ANOTHER double bill!! There goes yet another 45 minutes!!....OK, off to finished load number two.......

Return to loading racks to load Number Three and finish up and get outta Dodge!!!!!

"Truck is logged on at another location".......Okay, by this time Dale is thinking about pulling his hair out but remembers he hasnt GOT any..........back inside again.....this time they get ambitious....they decided it must be with my log on number since its only ME having these problems......SO they change me in teh system....I run out and load the truck.......run the bills.....you guessed it.....ANOTHER 22,000 gallons!!! By this time Ive long given up on sanity and am calmly smiling like an insane person......but havnt reached the point of mumbling to myself! By this time some "expert" from the bowels of the facility gets in on it ( where was he for the first two!?) and discovers in less than FIVE MINUTES that my truck is conflicting with another truck and has the entire mess fixed ( we'll see this morning!!)

So off I go to finish my last drop and go home.......just intime for a solid Friday night traffic mess that turned a 45 minute drive into TWO HOURS!!!!!

My day ended at just over 12 hours......without lunch by the way...

I have a bunch more "blogs" floating around in my head and apologies to my freinds who have been wondering when I might post a blog.....

OK back to work.......more later!

Be Safe, Be healthy, Be Happy